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System Maintenance Support for Interactive Installation

Services Covered:

Managed IT Services • Staff Augmentation
Project hero — replace with case study imagery
Industry
Industry

Education

Duration
Duration

1 month

Budget
Budget

Confidential

Start Date
Start Date

1 July 2024

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
77/100
Good

Project Capability Score (PCS) estimates how capable Crombie is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Domestic Data Streamers

mapBarcelona, Spain

Project Summary

Crombie provided technical maintenance and standby support for a research and design studio’s interactive installation, maintaining and troubleshooting a Node.js back-end system. They supplied one engineer with Node.js skills and basic Azure knowledge to monitor logs, restart services, and resolve backend issues during the installation week. The provider resolved problems quickly, proactively, and delivered items on time while remaining responsive to the client's needs.

Key Challenges

  • Need for technical maintenance support during an interactive installation
  • Requirement for strong Node.js skills and basic Azure knowledge to monitor logs and restart services

Project Deliverables

  • Standby support during the interactive installation
  • Backend system maintenance and troubleshooting
  • Monitoring logs and restarting services

Project Solution

Crombie provided a single on-site/remote engineer as standby support for the interactive installation’s Node.js back-end. The contractor monitored logs, restarted services, troubleshot backend issues, and worked independently to keep the system operational during the week the installation was active.

Project Outcome

  • Issues were resolved quickly and proactively
  • Delivered items on time and responded effectively to client needs
  • Demonstrated strong communication and problem-solving during the installation

Platforms

  • CloudCloud

Tech Stack

  • Node.jsNode.js

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Crombie resolved all the issues that arose with the client's system within a short timeframe and in a proactive way. The team always asked the right questions and delivered items on time. Moreover, they were responsive to the client's needs, showing closeness and a positive attitude to the project.”

Esteban Piacentino

Head of Digital

Note: This endorsement is based on publicly available client feedback from external review sources.

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