endorsedCompleted

System Maintenance Support for Interactive Installation

Services Covered:

Managed IT Services • Staff Augmentation

Industry

Education

Duration

1 month

Budget

Confidential

Start Date

1 July 2024

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Crombie is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Domestic Data Streamers

Barcelona, Spain

Project Summary

Crombie provided technical maintenance and standby support for a research and design studio’s interactive installation, maintaining and troubleshooting a Node.js back-end system. They supplied one engineer with Node.js skills and basic Azure knowledge to monitor logs, restart services, and resolve backend issues during the installation week. The provider resolved problems quickly, proactively, and delivered items on time while remaining responsive to the client's needs.

Key Challenges

Need for technical maintenance support during an interactive installation
Requirement for strong Node.js skills and basic Azure knowledge to monitor logs and restart services

Project Deliverables

Standby support during the interactive installation
Backend system maintenance and troubleshooting
Monitoring logs and restarting services

Project Solution

Crombie provided a single on-site/remote engineer as standby support for the interactive installation’s Node.js back-end. The contractor monitored logs, restarted services, troubleshot backend issues, and worked independently to keep the system operational during the week the installation was active.

Project Outcome

Issues were resolved quickly and proactively
Delivered items on time and responded effectively to client needs
Demonstrated strong communication and problem-solving during the installation

Platforms

Cloud

Tech Stack

Node.js

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Crombie resolved all the issues that arose with the client's system within a short timeframe and in a proactive way. The team always asked the right questions and delivered items on time. Moreover, they were responsive to the client's needs, showing closeness and a positive attitude to the project.”
Esteban Piacentino
Head of Digital
Date: 09/20/2024