endorsedOngoing

Scalable Operations Software for Turnpoint Services

Services Covered:

Custom Software Development • UI/UX Design

Industry

E-commerce & Retail

Duration

61 months

Budget

Confidential

Start Date

1 July 2021

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Copper Digital is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Turnpoint Services

Louisville, United States of America

Project Summary

Copper Mobile worked with Turnpoint Services, a multi-location service provider, to convert a manual, non-scalable process into a scalable software program. The vendor defined the scope and execution plan, delivered a working prototype and guided the project through beta and pilot phases, using a technology stack including Python, Node.js, Angular, MySQL, HTML, and CSS. During the pilot, the client reported a 20% improvement in production in locations using the program, and Copper Mobile remains engaged on a retainer for post-launch support.

Key Challenges

The client had a manual process that was not scalable
Convert the manual process into an efficient, scalable software solution

Project Deliverables

Working prototype
Beta-tested software application
Pilot program launch
Production-ready scalable software with post-launch support
UI/UX design assets
Scope of work and execution plan

Project Solution

Copper Mobile interviewed stakeholders to clarify requirements, created a scope of work and execution plan, defined the development ecosystem and technology stack, and assigned a dedicated team and team leader. They developed and delivered a working prototype within six months, completed final revisions, ran beta testing, and launched a pilot. The team also provided UI/UX design work and has continued post-launch support and further development under a retainer.

Project Outcome

20% improvement in production in pilot locations
Design exceeded client expectations
Smooth project management with strong communication, documentation, and collaboration

Platforms

Tech Stack

Python
Node.js
MySQL
Angular
HTML
CSS

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The program developed by Copper Mobile has improved the client’s production by 20% during the pilot phase, and its design has exceeded expectations. The team is very communicative, collaborative, organized, and timely, and they excel at listening to clients to meet their needs.”
Chuck Cowing
VP
Date: 08/30/2022