endorsedOngoing

Ongoing Development Outsourcing Retainer for Marketing Agency

Services Covered:

Custom Software Development • Staff Augmentation • Software Maintenance and Support

Industry

Advertising & Marketing

Duration

101 months

Budget

10K - 49K

Start Date

1 March 2018

Team Size

Confidential

Engagement Model

Nearshore

Project Capability Score (PCS)

82/100

Strong

Project Capability Score (PCS) estimates how capable Computan is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Palm Springs, United States of America

Project Summary

Computan serves as an outsourced development partner and de facto in-house developers for a marketing agency via an ongoing monthly retainer. They handle tasks ranging from small fixes to complete website builds across HubSpot and other CMS platforms, enabling the agency to deliver more digital projects and grow its client base.

Key Challenges

Lack of in-house developer skills for client website projects
Located in an area with a weaker development talent pool
Need for on-demand, scalable development support for varied client work

Project Deliverables

Ongoing development support via a 40-hour monthly retainer
Full website builds from design files (e.g., Illustrator)
Ongoing fixes, maintenance, and platform-specific development across HubSpot, WordPress, Joomla, and Drupal

Project Solution

Computan functions as the agency’s in-house developers under an ongoing monthly retainer. The client emails a centralized support address and available developers pick up tasks, which range from small fixes (e.g., font changes) to full website builds from design files. The vendor provides specialists for specific platforms (HubSpot, WordPress, Joomla, Drupal) and supports urgent issues such as site outages. The engagement runs on a 40-hour-per-month retainer at $1,200/month.

Project Outcome

Increased agency confidence and ability to deliver digital projects
Resolved urgent issues promptly, including site outages
Enabled growth of the agency’s client base in the digital space

Platforms

Tech Stack

WordPress
Joomla
Drupal

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Computan has played a critical part in helping the marketing agency to complete a range of projects and grow their client base, especially in the digital realm. They act as a true partner and are committed to the agency’s success. The solution-oriented team is receptive to changing workflows.”
Anonymous
Owner & VP of Digital
Date: 07/31/2020