endorsedOngoing

Web System Maintenance & Staff Augmentation for Webboutiques

Services Covered:

Website Development

Industry

Information Technology

Duration

114 months

Budget

50K - 199K

Start Date

1 February 2017

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

81/100

Strong

Project Capability Score (PCS) estimates how capable Communication Crafts is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Webboutiques

United Kingdom

Project Summary

Communication Crafts provided outsourced web-system maintenance and development, acting as an extension of the client's in-house team by supplying full-time programmers. The vendor integrated into established frameworks, received training to meet quality guidelines, and has worked across the client's portfolio to enhance and build subsystems, enabling the client to sell more websites while responding to evolving requirements.

Key Challenges

Lack of resources during continual expansion
Need to scale development capacity while maintaining high quality for 500 client websites

Project Deliverables

Enhanced existing systems
Built new subsystems
Provided two full-time senior programmers as outsourced staff
Created frameworks and delivered training to integrate outsourced staff

Project Solution

Communication Crafts provided two senior programmers who worked within the client's server environment (Apache, MySQL, PHP). The vendor invested time in training and in creating frameworks so the outsourced staff met the client's quality guidelines, integrated as part of the group, and participated in office activities. The engagement included administrative support interactions and multiple contract renewals, with the client treating the team as an extension of their internal staff.

Project Outcome

Enhanced and built subsystems across the client's portfolio, helping the client sell more websites
High volume of work delivered by two full-time programmers with only 1-2 minor quality-control issues
Rapid response to quality issues with tighter controls and itemized testing implemented

Platforms

Tech Stack

PHP
MySQL

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Outsourced programmers have worked on all elements of the system and helped the client respond to new government regulations. Meeting high expectations, Communication Crafts are keen to please. Minimal quality-control issues have been adequately responded to.”
Ed Hollingshead
Managing Director
Date: 01/23/2018