endorsedOngoing

Custom CRM & Billing Platform with Intercom and ShipStation Integrations

Services Covered:

Custom Software Development • CRM Solutions • Application Integration

Industry

Telecommunications

Duration

110 months

Budget

50K - 199K

Start Date

1 June 2017

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Codemotion is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Toronto, Canada

Project Summary

Codemotion built a custom CRM and billing platform and integrated Intercom and ShipStation while developing an in-house affiliate marketing solution for a technology/telecommunications client. The delivered system serves thousands of customers, cut costs substantially versus the prior solution, and entered production after an intense, on-time delivery. The vendor provided a small dedicated team (PM, developers, QA) and continues to support and add features.

Key Challenges

Urgent need to replace a key developer quickly with a trusted, verified resource
Requirement for a scalable, cost-effective CRM and billing solution to support tens of thousands of sales reps

Project Deliverables

Custom CRM system
Billing solution
Intercom integration
ShipStation integration
In-house affiliate marketing platform
White-labeling for resale

Project Solution

Codemotion developed multiple custom projects including a CRM built with NodeJS and Angular, a billing solution, and an in-house affiliate marketing platform. They integrated the system with Intercom for customer support and ShipStation for shipping, and are white-labeling the solution for resale. The vendor provided a project manager, several developers, and QA support, delivered the core project to production, and continues to provide support and feature development.

Project Outcome

Saved $150,000 with the initial deployment and estimated $500,000–$800,000 in annual savings
Deployed to production at the end of October; system serves 15,000 customers and nearly $500,000 monthly revenue
Delivered complex CRM, billing, and integrations within a four-week deadline

Platforms

Tech Stack

Node.js
Angular
JavaScript

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The projects produced significant savings for the company compared to the previous system. They managed the project well, handling tight deadlines and complicated development smoothly and professionally. They are an attentive, tight-knit, and skilled team that continues to build their experience.”
Pavel Kirillov
CTO
Date: 12/14/2017