endorsedOngoing

Auto-Dialer Solution Update & Testing for Telecom Agency

Services Covered:

Custom Software Development • Software QA and Testing

Industry

Telecommunications

Duration

89 months

Budget

50K - 199K

Start Date

1 March 2019

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Code & Care is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

United States of America

Project Summary

Code&Care developed a new version of a telecommunications company's auto-dialer, building it with a Laravel backend and a Vue.js frontend and delivering ongoing feature development and testing. Mid-project they pivoted the server architecture to replace a costly third‑party calling API, enabling a proprietary, workable auto-dial solution. The engagement began in March 2019 and remains ongoing.

Key Challenges

Create a new version of the company's auto-dialer solution
Pivot away from a third-party API due to unexpected pricing and refactor the server to send calls in a different way

Project Deliverables

Auto-dialer application
Vue.js frontend
Server foundation refactor to send calls without a third-party API
Ongoing feature additions and testing

Project Solution

The vendor built a new version of the client's auto-dialer using the Laravel PHP framework with a Vue.js frontend. Midway through the engagement, Code&Care refactored the server foundation to stop relying on an expensive third-party calling API and implemented an alternative method for sending calls. They continue to add features and perform ongoing testing to ensure the contact-center solution is stable before rollouts.

Project Outcome

Work has added significant value to the company
A workable, proprietary version of the auto-dial software was developed
Strong project management with Slack communication and weekly check-ins

Platforms

Tech Stack

Vue.js

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Code&Care's work has been valuable to the client. With their support, the company now has a workable and proprietary version of its auto dial software. They have an exemplary project management process and are capable of pivoting when needed, leading to an ongoing engagement.”
Anonymous
CEO
Date: 11/17/2020