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EndorsedendorsedOngoing

Auto-Dialer Solution Update & Testing for Telecom Agency

Services Covered:

Custom Software Development • Software QA and Testing
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Industry
Industry

Telecommunications

Duration
Durationinfo-circle

20 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 March 2019

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
77/100
Good

Project Capability Score (PCS) estimates how capable Code & Care is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

map United States of America

Project Summary

Code&Care developed a new version of a telecommunications company's auto-dialer, building it with a Laravel backend and a Vue.js frontend and delivering ongoing feature development and testing. Mid-project they pivoted the server architecture to replace a costly third‑party calling API, enabling a proprietary, workable auto-dial solution. The engagement began in March 2019 and remains ongoing.

Key Challenges

  • Create a new version of the company's auto-dialer solution
  • Pivot away from a third-party API due to unexpected pricing and refactor the server to send calls in a different way

Project Deliverables

  • Auto-dialer application
  • Vue.js frontend
  • Server foundation refactor to send calls without a third-party API
  • Ongoing feature additions and testing

Project Solution

The vendor built a new version of the client's auto-dialer using the Laravel PHP framework with a Vue.js frontend. Midway through the engagement, Code&Care refactored the server foundation to stop relying on an expensive third-party calling API and implemented an alternative method for sending calls. They continue to add features and perform ongoing testing to ensure the contact-center solution is stable before rollouts.

Project Outcome

  • Work has added significant value to the company
  • A workable, proprietary version of the auto-dial software was developed
  • Strong project management with Slack communication and weekly check-ins

Platforms

  • WebWeb

Tech Stack

  • Vue.jsVue.js

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Code&Care's work has been valuable to the client. With their support, the company now has a workable and proprietary version of its auto dial software. They have an exemplary project management process and are capable of pivoting when needed, leading to an ongoing engagement.”

Anonymous

CEO

Note: This endorsement is based on publicly available client feedback from external review sources.

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