endorsedOngoing

Product Development for CoverageBook (SaaS reporting platform)

Services Covered:

Custom Software Development

Industry

Business Consulting & Services

Duration

28 months

Budget

200K - 999K

Start Date

1 April 2024

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

79/100

Good

Project Capability Score (PCS) estimates how capable Clockwise Software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

CoverageBook

United Kingdom

Project Summary

Clockwise Software provides product development services to a SaaS reporting company, helping develop new features and handle maintenance, bug fixes, and data management. The vendor works collaboratively from client-provided specifications, handling both frontend (Vue.js) and backend (Ruby on Rails, Node.js) work and managing hosting on AWS/Heroku. The client reports positive market feedback, increased average revenue per customer, and strong responsiveness from the vendor.

Key Challenges

Transition from in-house full-time staff to an external, flexible, and scalable model
Develop a suite of new features for an existing legacy SaaS product with multiple services and legacy code
Maintain the existing product while delivering new features and improving data management

Project Deliverables

Product feature development (frontend and backend)
Maintenance and bug fixes
Data management improvements
Frontend implemented with Vue.js and backend with Ruby on Rails
Hosting and deployment on AWS/Heroku

Project Solution

Clockwise Software provided end-to-end product development services for a legacy SaaS product, delivering a suite of new features and writing the application code across frontend and backend components. The vendor implemented frontend work with Vue.js, backend services with Ruby on Rails and Node.js, and used AWS and Heroku for hosting. They also handled maintenance, bug fixing, data management improvements, and collaborated via Jira, GitHub, Slack, and Google Meet.

Project Outcome

Positive market reception from a closed beta and wider release
Increased average revenue per customer (ARPC) as customers signed up for new features
Demonstrated strong flexibility and responsiveness, including rapid emergency response outside normal hours

Platforms

SaaS
Smart TV
Web

Tech Stack

Vue.js
Ruby on Rails
JavaScript
Node.js
Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client has received positive feedback from customers on the new features developed by Clockwise Software. The team has adapted well to changes in specifications and priorities. The team has managed a broad skill set and communicated excellently. Overall, the team's experience has stood out.”
Elliot Jacobs
Founder & Head of Product
Date: 06/30/2025