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EndorsedendorsedOngoing

Responsive Web Portal and Back-Office Suite for Toronto IT Services Provider

Services Covered:

Custom Software Development • Web Application Development
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Industry
Industry

Gaming

Duration
Durationinfo-circle

39 months

Budget
Budget

Confidential

Start Date
Start Date

1 June 2017

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
74/100
Good

Project Capability Score (PCS) estimates how capable Clerisy Solutions Private Limited is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Softzone

mapToronto, Canada

Project Summary

Clerisy Solutions provided ongoing development services for a Toronto-based IT services provider, building and maintaining a responsive web-based portal using AngularJS and TypeScript. Over 3+ years the engagement expanded into a product suite including back-office services and reporting applications. Despite a 9+ hour time-zone difference, Clerisy worked closely with the client's DBAs, QA, PMs, and developers to replace legacy applications non-intrusively and unlock new business opportunities.

Key Challenges

  • Design, develop, and maintain a responsive web-based customer portal using Angular JS
  • Design and build a back-office service and reporting application on the same technology stack
  • Replace previous vendors after failed attempts and establish reliable delivery

Project Deliverables

  • Responsive web-based customer portal
  • Back-office service and reporting application
  • Configurable retail customer-experience product with third-party integrations
  • Targeted HTML content messaging product
  • Agent/marketing/operations visibility product (in progress)

Project Solution

Clerisy Solutions was engaged to design, develop and maintain a responsive web-based customer portal and later to design and build a back-office service and reporting application using AngularJS and TypeScript. Over time the work matured into a product suite: a configurable retail customer-experience product with third-party integrations, a targeted HTML content messaging product, and an in-progress tool for customer service agents, marketing managers, and operations. The vendor acted as an extension of the client's development team, coordinating with DBAs, QA, PMs, and other developers and providing ongoing delivery and maintenance over multiple years.

Project Outcome

  • Enabled non-intrusive replacement of legacy applications across client brands
  • Opened new business opportunities through creation of new products
  • Maintained near-24-hour development coverage despite a 9+ hour time-zone gap
  • Earned strong client praise for proactiveness, quality, and timely delivery

Platforms

  • WebWeb

Tech Stack

  • AngularJSAngularJS
  • TypeScriptTypeScript

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Clerisy Solutions Private Limited managed to deliver the project successfully. The team managed to help the client reach new opportunities. There was a 9 hours difference, but they still managed to deliver optimal and effective work.”

Anonymous

President & CIO

Note: This endorsement is based on publicly available client feedback from external review sources.