endorsedOngoing

Internal Software & Call-Center Solutions for Dental Practice (Interdent)

Services Covered:

Custom Software Development

Industry

Healthcare

170 months

Budget

1M - 10M

Start Date

1 May 2006

Team Size

1-5

Engagement Model

Offshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Classic Informatics is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Interdent

Inglewood, United States of America

Project Summary

Classic Informatics has provided long-term custom software development for a dental practice solutions company (Interdent), building internal systems such as payroll, claims back-office, fee-schedule logic, call-center popups and reporting dashboards. Over the years their work has helped streamline processes, reduce costs and improve reporting credibility. The engagement began in May 2006 and continues to be ongoing.

Key Challenges

Need for internal software development using Microsoft ASP/.NET
Automating complex doctor payroll and fee-schedule calculations
Building an effective call-center popup to surface patient data quickly
Establishing centralized, credible reporting and KPIs across departments

Project Deliverables

Internal software
Doctor payroll application
Fee schedule application
Claims management back office
Call center popup application
Dashboard reporting
Internal KPI reporting

Project Solution

They designed and built multiple internal applications from scratch using Microsoft ASP and later .NET/C#, including dashboard reporting and internal KPI systems. They developed a doctor payroll application automating contract- and performance-based pay, a fee schedule application that calculates procedure fees by insurance plan, a claims management back-office, and a call-center popup app that surfaces patient information based on calling numbers. The vendor manages its developers while coordinating with the client's project manager and team leads.

Project Outcome

Applications were delivered faster and at lower cost
Automated payroll reduced manual hours and increased accuracy
Consolidated reporting improved business credibility
Streamlined processes reduced operational costs

Platforms

Tech Stack

ASP.NET
.NET
C#

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The work over the years has delighted the client and helped them streamline their processes, saving money and time as a result. Classic Informatics remains dedicated to growing with the engagement, striving to fully understand goals and create strong solutions.”
Raj Arora
App Development Manager
Date: 07/21/2020