endorsedOngoing

Customer Feedback & Recruitment Platform Development

Services Covered:

Website Development • Custom Software Development

Industry

Software Development

Duration

223 months

Budget

Confidential

Start Date

1 January 2008

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

82/100

Strong

Project Capability Score (PCS) estimates how capable Clarion Technologies is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Instant Evaluate

Orlando, United States of America

Project Summary

Clarion Technologies provides custom PHP development and ongoing scalable support for a two-sided customer satisfaction and employee recruitment platform, allocating 3–4 full-time developers in an outsourced engagement. They standardized a previously bespoke solution set into a platform that makes onboarding additional clients easier and supports IVR and online feedback collection, reporting, and real-time notifications. The client praises Clarion’s reliable project management, daily progress summaries, and long-term partnership.

Key Challenges

Need to scale development resources up and down to match fluctuating workloads
Eliminate per-client bespoke solutions and create a standardized platform to onboard clients more easily

Project Deliverables

Platform enabling easier onboarding of new clients
Recruitment platform (landing pages, candidate qualification, self-scheduling, confirmations and reminders)
Customer satisfaction platform (IVR and online survey collection)
Digital reporting and hierarchical dashboards
Real-time notification system (email/SMS) for negative feedback

Project Solution

Clarion analyzed the client’s existing practices and standardized previously bespoke per-client solutions into a unified platform that supports both recruitment and customer-satisfaction workflows. They implemented IVR and online feedback collection, digital reporting with hierarchical access, real-time email/SMS notifications for low scores, and recruitment flows including landing pages, candidate qualification, self-scheduling, and confirmations. Clarion supplied and managed a small dedicated development team (3–4 full-time developers) and coordinated designers and other resources as needed.

Project Outcome

Enabled onboarding of new clients and faster iterations
Generally accurate time estimates with scope changes handled during engagement
Reliable, long-term delivery with strong project management and daily progress summaries
Client reports being 100% dependent on Clarion for development and satisfied with the partnership

Platforms

Web
AR/VR/XR

Tech Stack

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The streamlined platform now allows easy iterations for onboarding additional clients, eliminating the need to build individual solutions. Clarion Technologies’ reliable performance, invested approach, and detailed progress reports continue to drive new opportunities.”
Alan Narz
President
Date: 07/13/2017