endorsedCompleted

Backend and Internal Tooling for Auto Subscription Company

Services Covered:

Custom Software Development • Staff Augmentation • Website Development

Industry

Automotive

Duration

12 months

Budget

1M - 10M

Start Date

1 March 2022

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Cheesecake Labs is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

FINN

New York City, United States of America

Project Summary

Cheesecake Labs provided backend development, internal tooling, and database work for an auto subscription company, using TypeScript and no-code tools like Integromat and Retool. They built data integrations, customer care tooling, and an internal customer portal that improved operational efficiency. The vendor helped the client scale US operations more efficiently, and was praised for good project management using Jira and communication via Slack.

Key Challenges

Scale up engineering capacity with a provider operating in the US East Coast time zone
Rapidly expand US operations and scale US engineering headcount

Project Deliverables

Backend development and database building
Compound integration for live partner data relay
Customer care tooling for order and delivery changes
Internal customer portal for self-service (payment and address updates)
Internal tooling and integrations using Integromat and Retool

Project Solution

Cheesecake Labs provided development services primarily for backend systems, internal tooling, and database building. The team built a compound integration to ingest live partner data, developed customer care tooling to allow the support team to manage orders and deliveries, and rolled out an internal customer portal enabling customers to update payment methods and delivery addresses. The work used TypeScript alongside no-code tools such as Integromat and Retool. The client interacted with around 10 Cheesecake Labs teammates over the engagement and currently works with five team members.

Project Outcome

Improved transactions processed per FTE, enabling more efficient US scaling
Enabled the customer care team to work more efficiently through new tooling
Increased overall operational efficiency and strong project management via Slack and Jira

Platforms

Tech Stack

TypeScript

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Cheesecake Labs streamlines the client’s work and delivers on the requirements. Thanks to their support, the client can scale their team more efficiently, achieving a good result in the transactions processed per FTE. They manage the project well using Jira and communicate effectively via Slack.”
Martin Rufo
VP of Operations
Date: 01/31/2023