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Workforce Management Web & Mobile Platform for Hospitality SaaS

Services Covered:

Custom Software Development • E-commerce Development • Website Development • Mobile Application Development
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Industry
Industry

Hospitality, Travel & Tourism

Duration
Durationinfo-circle

7 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 June 2022

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable Chapter247 Infotech is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

WorkWall

mapCork, Ireland

Project Summary

Chapter247 Infotech took over development of a SaaS web app for a hospitality and retail management company, expanding a basic MVP into a multi-feature product and launching native iOS and Android apps. The team used React, GraphQL and AWS/Amplify, managed work through Agile sprints and Trello, and provided strong executive involvement from the CEO and CTO. The client praised the company's professionalism, communication and consistent high-quality delivery.

Key Challenges

  • Recover development and stabilize progress after multiple poor previous developers
  • Evolve a basic MVP into a multi-functional product with complex features
  • Maintain continuous communication, collaboration and ongoing development across distributed teams

Project Deliverables

  • Rostering feature (booking time-off, shift swapping, shift recommendations, shift/day notes)
  • Messaging system tailored to hospitality/retail needs
  • Privacy-preserving clock-in system (no mobile/GPS/biometrics)
  • Multi-venue reporting and owner-facing reports
  • Native iOS and Android apps

Project Solution

Chapter247 Infotech took over the client's web app from a weak prior team, supplying full-stack engineers and hands-on executive support. They ran Agile sprints, used React/CSS/GraphQL with AWS and Amplify, coordinated via Trello and G‑Suite, and implemented staged features including rostering, messaging, a privacy-preserving clock-in system, multi-venue reports and native iOS/Android apps. The vendor provided continuous communication, sprint reviews and technical escalation via the CTO as needed.

Project Outcome

  • Consistently high-quality delivery completed quickly and at a fair price
  • Improved reliability and outcomes compared to previous vendors, reducing wasted time and money
  • Effective team management via G-Suite and Trello with timely issue resolution

Platforms

  • CloudCloud
  • WebWeb
  • MobileMobile

Tech Stack

  • React.jsReact.js
  • GraphQLGraphQL
  • Amazon Web Services (AWS)Amazon Web Services (AWS)
  • AndroidAndroid
  • iOSiOS
  • CSSCSS
  • AWS AmplifyAWS Amplify
  • TrelloTrello

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client, who has had several unpleasant experiences with other developers, is highly impressed with Chapter247 Infotech. They execute seamless management through Google Workspace using an agile methodology. Their professionalism and high quality of work make them stand out.”

Richard Goggin

CEO

Note: This endorsement is based on publicly available client feedback from external review sources.

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