endorsedOngoing

Platform Development & Maintenance for IT Outsourcing Firm

Services Covered:

Custom Software Development

Industry

Information Technology

Duration

151 months

Budget

1M - 10M

Start Date

1 January 2014

Team Size

16-20 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Ceiba Software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Arus

Colombia

Project Summary

Ceiba Software provides development, ongoing maintenance, and platform upgrades for an IT outsourcing firm in Medellin, using Java and .NET among other technologies. Work includes a software factory, long-term transactional-platform maintenance for social-security payments, and ad-hoc projects. The client praises consistent communication, stable staffing and high-quality deliveries since the engagement began in 2014.

Key Challenges

Maintain and upgrade a transactional platform for social-security payments
Provide a software factory and deliver short-term projects across multiple technologies
Ensure talent continuity and stable teams to avoid turnover-related disruption

Project Deliverables

Software factory
Transactional platform maintenance and upgrades
Standard time-boxed development projects with assigned monthly hours
Dedicated development team allocation

Project Solution

Ceiba provided expert development resources across multiple technologies (notably Java and .NET) and delivered work as standard, time-boxed projects with assigned monthly hours. They supported ongoing maintenance and upgrades for the client's transactional payment platform and supplied long-term dedicated teams (16 people on the main engagement, with other projects ranging 5–20 people). The engagement began in 2014 and continues.

Project Outcome

Performed well on speed and quality measures with low post-production errors over monitored periods
Fulfilled all stated service expectations
Maintained high employee retention, ensuring team stability
Sustained close project management and in-person communication, resulting in strong partnership

Platforms

Tech Stack

Java
.NET

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The development and strategic work provided by Ceiba Software has been delivered at a consistently high level, satisfying all project requirements. Their team stays in constant communication with the client and prioritizes employee retention in order to maintain their level of service.”
Luis Mario Arango
IT Director
Date: 04/02/2020