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Salesforce CRM Migration & Staff Augmentation for EF Education First

Services Covered:

Custom Software Development • Staff Augmentation • Application Integration
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Industry
Industry

Education

Duration
Durationinfo-circle

28 months

Budget
Budget

Confidential

Start Date
Start Date

1 August 2018

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
64/100
Good

Project Capability Score (PCS) estimates how capable Britenet is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

EF Education First

map Switzerland

Project Summary

Britenet supported an education management company (EF Education First) in migrating to Salesforce and supplying development resources. The vendor provided developers, an architect and a UX designer, integrated into the client’s scrum team, and acted as a strategic partner. The engagement began in August 2018 and remains ongoing, with the team meeting deadlines and maintaining production stability.

Key Challenges

  • Migrate to Salesforce as the new CRM
  • A shortage of internal resources and difficulty recruiting suitable staff for nearly a year
  • Need for developers with specific skills to deliver concrete, scoped functionality

Project Deliverables

  • Salesforce CRM migration and implementation
  • System architecture and architectural guidance
  • Integrations with C#/.NET systems
  • Provided development resources and UX design work

Project Solution

Britenet supplied on-demand development resources and architecture expertise to support a migration to Salesforce. They provided Salesforce developers as well as developers working on C#/.NET systems, engaged an architect to design and validate system architecture, and supplied a UX designer for a short engagement. The vendor integrated its team into the client’s scrum processes and served as a long-term strategic partner providing resources as requirements evolved.

Project Outcome

  • Met all deadlines and maintained production stability
  • Delivered a live, stable CRM platform
  • Vendor team integrated into the client's scrum and functions as part of the client's organization

Platforms

  • CRMCRM

Tech Stack

  • .NET.NET
  • C#C#

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Internal stakeholders are pleased with the relationship, noting Britenet’s commitment to project success. The team has integrated well with the internal one, working consistently and accurately to deliver high-quality deliverables. Customers can expect an impactful partnership.”

Anuj Kapoor

Senior Project Director

Note: This endorsement is based on publicly available client feedback from external review sources.

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