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EndorsedendorsedOngoing

SLA Support & Development for MetaIS (Slovak Public Administration)

Services Covered:

Managed IT Services • Software Maintenance and Support • Application Integration
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Industry
Industry

Information Technology

Duration
Durationinfo-circle

33 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 April 2018

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable BRAIN:IT is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

map Slovakia

Project Summary

BRAIN:IT provided SLA-based support and development for MetaIS, a central meta-information system used by Slovak public administration. The team managed incident resolution, implemented change requests and new features, and expanded involvement to include system changes and integrations. Communication and project management were reliable, and the client ultimately outsourced full support to BRAIN:IT.

Key Challenges

  • Deliver SLA-based support and development for MetaIS
  • Support a central meta-information system used by public administration for policymaking and informatization
  • Maintain high availability and efficient incident resolution to support public administration objectives

Project Deliverables

  • SLA support and maintenance for the MetaIS system
  • Incident and problem resolution on a daily basis
  • Implementation of change requests and new features
  • System integrations and ongoing feature implementation

Project Solution

BRAIN:IT provided SLA support and development for the MetaIS system, handling daily incident resolution and implementing change requests and new features. The team leveraged a technology stack including AngularJS, Elasticsearch, Spring (J2EE), Neo4J, Microsoft SQL Server, Confluence, and IBM Websphere, and coordinated work through a core team of eight specialists.

Project Outcome

  • Immediate start of services without issues
  • Knowledge of the system enabled implementation of new features and change requests
  • The client outsourced the whole support of the system to Brain:IT

Platforms

  • WebWeb

Tech Stack

  • AngularJSAngularJS
  • ElasticsearchElasticsearch
  • SpringSpring
  • J2EEJ2EE
  • Neo4jNeo4j
  • Microsoft SQL ServerMicrosoft SQL Server
  • ConfluenceConfluence

Client Endorsement

Overall Review Rating

3.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“BRAIN:IT continues to show knowledgeability and good communication. Their involvement has expanded from being a simple support service to being the implementor of system changes and integrations. They deliver quality work and comply with the set timeframe.”

Tomas Vrabel

Sales Director

Note: This endorsement is based on publicly available client feedback from external review sources.

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