endorsedOngoing

CRM System Development for Revolution Travel Group Ltd.

Services Covered:

Custom Software Development

Industry

Hospitality, Travel & Tourism

Duration

79 months

Budget

50K - 199K

Start Date

1 January 2020

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable Brain Inventory is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Revolution Travel Group Ltd.

Toronto, Canada

Project Summary

Brain Inventory developed a CRM platform for Revolution Travel Group Ltd. to automate travel agents' daily tasks, enabling them to focus on selling. The vendor delivered wireframes, an MVP, and the final production system and provided warranty support and ongoing enhancements. Project management used staged gates, JIRA for task and bug tracking, Slack for communication, and Zoom for meetings.

Key Challenges

The travel industry used outdated systems and processes that hinder travel agents' profitability
The client needed a CRM system that added substantial automation to agents' daily tasks
The goal was to enable agents to focus on selling rather than managing operational tasks

Project Deliverables

Wireframes and prototypes
MVP
Core CRM system with automation for travel agents
Deployment to production
Warranty support and ongoing enhancements

Project Solution

Brain Inventory turned the client's idea into wireframes, estimated the project, built an MVP, and iteratively developed the core CRM functionality using Laravel. The team managed the project through documented gates with associated costs, handled change requests within estimated scope/hours, kept detailed work records, provided DevOps support for production, delivered the final product, and offered warranty support and subsequent enhancement contracts.

Project Outcome

Delivered the project to production enabling the client to begin selling the product to the target market
Established project management and communication using JIRA, Slack, and Zoom
Provided warranty support and secured new contracts for continued enhancements

Platforms

Tech Stack

Laravel

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Exhibiting unmatched development skills, Brain Inventory has successfully created a platform that helps sell the client business products in their target marketplace. The team has executed a smooth workflow through adequate resources and effective communication. They're knowledgeable and structured.”
Sean Mills
CEO
Date: 11/01/2021