endorsedCompleted

AI-Enabled Patient Intake Prototype & Product Design

Services Covered:

AI and Machine Learning • Product Design

Industry

Healthcare

Duration

4 months

Budget

50K - 199K

Start Date

1 January 2025

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

82/100

Strong

Project Capability Score (PCS) estimates how capable BlueLabel is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Wilmington, United States of America

Project Summary

BlueLabel was hired by a healthcare technology company to define goals, prioritize ideas and rapidly prototype a direct-to-consumer patient intake flow. They handled product management and produced user stories, personas, journey maps and functioning prototypes that clinicians adopted. The prototypes were technically ready to integrate with the client's full stack; communication used Notion and Slack and deliveries were on time.

Key Challenges

Develop rapid direct-to-consumer prototypes

Project Deliverables

User stories
Personas
Journey maps
Prototypes (patient intake AI interactions)

Project Solution

BlueLabel helped the client define goals, prioritize ideas and prepare for rapid prototyping. They developed a prototype for a comprehensive patient intake process used prior to appointments with in-home care physicians. The team owned product management and development of all prototypes, delivering user stories, personas, journey maps and prototypes each sprint until clinicians used the AI interactions in practice. They tracked notes in Notion and coordinated via Slack.

Project Outcome

Functioning prototype with clinician buy-in and readiness for integration
Consistent on-time delivery and responsiveness
Strong trust and alignment built quickly

Platforms

Tech Stack

Notion

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“BlueLabel delivered functioning prototypes that were ready to integrate with the client's full stack. The team used Notion to track project notes and Slack for communication. They delivered on time and were responsive to the client's needs. Their ability to build trust and alignment stood out.”
Anonymous
Chief of Staff to the CEO
Date: 05/11/2025