endorsedCompleted

CRMJetty Customer Portal Integration for Furniture Manufacturer

Services Covered:

CRM Solutions • CMS Development • Application Integration • Custom Software Development • IT Consulting

Industry

Engineering & Manufacturing

Duration

3 months

Budget

Less than 10K

Start Date

1 March 2019

Team Size

Confidential

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Biztech Consulting & Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Workrite Ergonomics

Petaluma, United States of America

Project Summary

Biztech customized its CRMJetty product to integrate WordPress and Salesforce, delivering a customer portal that enabled customers to view and download orders. The solution was launched to the client's sales department in less than four months; the vendor remained responsive and completed most change requests within one or two days.

Key Challenges

Implement a customer portal that integrates WordPress and Salesforce
Provide secure login for customers to view and download product orders
Deliver a cost-effective solution quickly

Project Deliverables

Customized CRMJetty customer portal
WordPress and Salesforce integration
Secure customer login and order-management interface
Deployment to sales department

Project Solution

Biztech selected its CRMJetty product and customized it to integrate WordPress with Salesforce to meet the client's business-process requirements. The vendor's project manager collaborated with the client's team to supervise the work and adapt the product for a secure customer portal where customers can view and download orders.

Project Outcome

Launched to the sales department in less than four months
Most change requests were completed within one or two days
High responsiveness and overall satisfaction with the engagement

Platforms

Tech Stack

WordPress
Salesforce

Client Endorsement

Overall Review Rating

4.38

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“In only four months, the project team deployed a fully-functional solution to the sales department of the company. Biztech IT Consultancy Pvt. Ltd. provided high-value work at a reasonable cost, and handled change requests quickly, remaining responsive to feedback at all times.”
Barry Hill
IT Director
Date: 06/11/2019