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EndorsedendorsedOngoing

Custom CRM Development for Netexem

Services Covered:

Custom Software Development
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Industry
Industry

Information Technology

Duration
Durationinfo-circle

7 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 February 2019

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
78/100
Good

Project Capability Score (PCS) estimates how capable Bitsclan IT Solutions Pvt Ltd is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Netexem

mapIrvine, United States of America

Project Summary

Bitsclan Solutions designed and developed a custom CRM for Netexem, an IT services and telephony provider, using PHP and JavaScript. The CRM includes features such as auto form-filling, a customer portal for billing and messaging, and a powerful search engine. The client reports high satisfaction: employees are pleased with the product, the team iterates via weekly feedback, and Bitsclan provides timely fixes and responsive communication.

Key Challenges

  • Need for a CRM tailored to a growing small business
  • Off-the-shelf paid and open-source solutions did not meet requirements
  • Reduce manual data entry and streamline processes for sales staff and customers

Project Deliverables

  • CRM system
  • Auto form-filling feature for new leads
  • Customer portal for billing and text messaging
  • Search functionality for customers and projects
  • UI/UX designs
  • Codebase deployed to the server

Project Solution

Bitsclan gathered requirements, designed the CRM, wrote the code in PHP and JavaScript, and deployed the application to the server. They implemented features such as auto form-filling for new leads, a customer portal to manage billing and text messaging, and a robust search engine for finding customers and projects. The team iteratively added features based on weekly feedback from the client and provided fixes and updates as issues were reported.

Project Outcome

  • All employees are highly satisfied with the CRM and its functionality
  • Vendor provided fixes within two days when issues were reported
  • New features were iteratively added based on weekly employee feedback, improving usability
  • The CRM's search engine delivers accurate customer and project results

Platforms

  • WebWeb

Tech Stack

  • PHPPHP
  • JavaScriptJavaScript

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Bitsclan Solutions' efforts have been received positively. The team follows directions accurately and overcomes setbacks quickly. Customers can expect a top-notch team that delivers a quality product.”

Matthew Ashrafi

Founder

Note: This endorsement is based on publicly available client feedback from external review sources.

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