endorsedCompleted

Web & Mobile Development and Ongoing Support for Social Media App

Services Covered:

Mobile Application Development • Website Development

Industry

Information Technology

Duration

48 months

Budget

10K - 49K

Start Date

1 May 2016

Team Size

Confidential

Engagement Model

Nearshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable BigStep Technologies is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Primefigure

Kuala Lumpur, Malaysia

Project Summary

BigStep Technologies worked with a social network startup to improve an existing SocialEngine-based website, implement a payment gateway, and develop Android and iOS apps. The team delivered stable mobile app versions and continues to provide ongoing improvements and bug fixes. The client highlighted BigStep's strong customer service, responsiveness via WhatsApp and a single point of contact, and reasonable pricing.

Key Challenges

Improve an existing SocialEngine-based platform.
Find a reliable third-party provider and achieve faster, more responsive communication than prior vendors.

Project Deliverables

Website improvements
Payment gateway
Android app
iOS app

Project Solution

BigStep improved the client's SocialEngine-based website, implemented a payment gateway, and developed Android and iOS apps. They assigned a single point of contact reachable via email and WhatsApp to manage communication and support. The vendor delivered stable mobile app versions by May 2020 and continues to provide ongoing improvements, bug fixes and support via a web ticketing system, calls and WhatsApp.

Project Outcome

Delivered stable Android and iOS apps.
Provided a responsive single point of contact that improved communication and issue resolution.
Met stakeholder requirements with reasonable pricing compared to prior vendors.

Platforms

Web
Mobile

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The quality of work provided by BigStep Technologies has satisfied project stakeholder requirements, but the primary value add from the team is their incredible level of customer service and attention to detail. They communicate frequently over WhatsApp and address all issues as they arise.”
Terence Luke
CEO
Date: 06/25/2020