endorsedOngoing

Project Management Software Design and Development

Services Covered:

Custom Software Development

Industry

Information Technology

6 months

Budget

50K - 199K

Start Date

1 December 2018

Team Size

1-5

Engagement Model

Nearshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable Ascendro is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Munich, Germany

Project Summary

Ascendro Technologies developed a workflow assistant tool for an IT services company using the LAMP stack. The web application aggregates incident tickets from Jira, ITCM, and email into a single dashboard and includes onboarding checklist functionality. The tool launched recently and KPIs are not yet available; the client praised the team's organization, responsiveness, and initiative.

Key Challenges

Aggregate and monitor incident tickets from multiple environments and sources
Handle a high incoming volume of tasks that exceeded internal capacity
Improve incident tracking and onboarding to reduce resolution friction

Project Deliverables

Web application built on the LAMP stack
Dashboard aggregating incident tickets from Jira, ITCM, and email
Checklist functionality attached to each ticket to guide onboarding and processes
Onboarding support for the operations team

Project Solution

The vendor built a web application in the LAMP stack requiring roughly 2,000 hours of work. The software aggregates incoming incident tickets from Jira, ITCM, and email into a single dashboard, manages projects and workflow, and includes a checklist-driven onboarding workflow attached to each ticket. Ascendro provided a project manager as the main contact and a team of about four developers, and continues to implement feature requests post-launch.

Project Outcome

The tool was launched and is in use, though KPIs are still pending
The vendor demonstrated strong project management: self-organization and responsiveness
Developers showed initiative by proposing process improvements and deep domain understanding

Platforms

Tech Stack

PHP
MySQL
Linux
Jira

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

Although the tool launched recently and KPIs are not yet available, we found Ascendro Technologies well organized and accessible. The team responded effectively to changing requirements and remains available to develop additional features and functionality as needed.
Anonymous
COO
Date: 06/07/2019