endorsedOngoing

Custom Agent Portal and API Development for Insurance Company

Services Covered:

API Development • Custom Software Development • Software Maintenance and Support

Industry

Financial Services

Duration

187 months

Budget

1M - 10M

Start Date

1 January 2011

Team Size

30+ Employees

Engagement Model

Offshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable ARTIN is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

New York City, United States of America

Project Summary

ARTIN developed a custom software solution for an insurance company to help agents sell policies, enabling agents to record customer details, calculate costs, and generate illustrations. The engagement covered discovery, design, development, and ongoing management and support, and the team used technologies such as Angular, JavaScript, Java, Kotlin, Azure DevOps, and Linux. Switching from a Waterfall to an Agile methodology improved product quality and sped delivery: development cycles shortened substantially and the vendor mostly delivers on time and on budget.

Key Challenges

Need help with custom software development.

Project Deliverables

Agent-facing application to record customer details and calculate costs
Illustration generation feature
Payment processing feature
Auto-underwriting feature
Portals for electronic signatures
APIs
Discovery, design, and development deliverables

Project Solution

ARTIN performed the discovery, design, and development of a custom software platform for insurance agents, and provides ongoing management and support. They investigated product fit and integration needs, created a development plan, and implemented the application using Angular, JavaScript, Java, Kotlin, Azure DevOps, and Linux. The vendor developed APIs and features that let agents record customer details, calculate costs, generate illustrations, and support payments, auto-underwriting, and electronic signature portals.

Project Outcome

Quality of work improved dramatically
Reduced product development time from 18 months to nine months and often under three months
Mostly delivers on time and on budget
Improved collaboration and faster feedback cycles following the switch to Agile (uses Azure DevOps and Microsoft Teams)

Platforms

Web
API/Integration Platform
Cloud

Tech Stack

Angular
JavaScript
Java
Kotlin
Azure DevOps
Linux

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The switch from the Waterfall model to the Agile methodology has led to a great improvement in the quality of ARTIN's work. The team has also been delivering products faster. ARTIN communicates well and mostly delivers on time and within budget. The team is technically skilled and takes ownership.”
Anonymous
Director of IT Engineering
Date: 05/19/2025