endorsedOngoing

Miami Heat Mobile App UX/UI & CRM Invoicing Tool

Services Covered:

UI/UX Design • Mobile Application Development • CRM Solutions • Website Development

Industry

Information Technology

Duration

98 months

Budget

50K - 199K

Start Date

1 June 2018

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Applaudo is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Miami Heat

Miami, United States of America

Project Summary

Applaudo Studios redesigned the menu and member interface of the Miami Heat's mobile app and is designing and developing an invoicing tool for the team's internal CRM. They use .NET for backend development and Angular for frontend work. Users report improved UX and a more fluid member view, and the invoicing tool has helped resolve major sales-process pain points. The vendor is praised for flexibility, proactive communication, and adapting to the client's project-management tools.

Key Challenges

Lack of in-house designers
Need to improve the app's UX/UI and build CRM functionality (invoicing tool)

Project Deliverables

Designed the app menu
Revamped the member interface
Invoicing tool for the internal CRM

Project Solution

Applaudo provided end-to-end design and development support across multiple initiatives, including redesigning the app menu and revamping the member interface of the client's mobile app. They are also designing and developing an invoicing tool integrated into the client's internal CRM. The team implemented backend work in the .NET framework and frontend work with Angular while integrating into the client's project-management workflow (Slack, Basecamp).

Project Outcome

Users reported a more fluid member view and positive reception to the app updates
The invoicing tool resolved major pain points in the sales process and improved efficiency

Platforms

Mobile
CRM

Tech Stack

.NET
Angular

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Users are delighted by the app’s enhanced UX, and the new CRM tool has made the sales process more efficient. Flexible and accommodating, the team from Applaudo Studios has modified their workflow to meet specific and fluctuating requirements. Their proactive approach makes them a valuable partner.”
Dennis Garayalde
Product Manager
Date: 05/06/2019