endorsedCompleted

macOS Audio Driver for Conversation Intelligence Platform

Services Covered:

Custom Software Development • Desktop Application Development • Digital Marketing Services • E-commerce Development • UI/UX Design • Website Development

Industry

Artificial Intelligence and Machine Learning

10 months

Budget

50K - 199K

Start Date

1 February 2021

Team Size

1-5

Engagement Model

Offshore

Project Capability Score (PCS)

70/100

Good

Project Capability Score (PCS) estimates how capable AllianceTek Inc. is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Traq.ai

Delray Beach, United States of America

Project Summary

AllianceTek developed a macOS-compatible audio driver in C++ for a conversation intelligence company that detects calls, records inbound and outbound channels separately, and uploads audio to the cloud. The solution solved a difficult recording problem, is operational, and was delivered between February and December 2021 on time and within the agreed budget. The vendor’s team (primarily India-based with a US-based president/CTO) adapted hours to overlap the client’s timezone and was praised for clear project management.

Key Challenges

Needed a method to record calls on Mac computers
Had to overcome macOS limitations that prevent system-level recording

Project Deliverables

macOS-compatible audio driver
Recording application that captures inbound and outbound channels separately
Cloud upload functionality for recorded audio

Project Solution

AllianceTek developed an audio driver from scratch for macOS using C++. The solution detects when a call is occurring, launches a recorder that captures inbound and outbound channels separately, and uploads the recorded audio files to the client's cloud server. AllianceTek provided project management and coordinated overlapping working hours; the client performed UI cleanup.

Project Outcome

Solution is in use and successfully solved a major problem
Delivered on time and within the promised budget
Provided a missing link in the client's technology chain
Team ensured timezone overlap for effective communication

Platforms

Desktop
Cloud

Tech Stack

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“AllianceTek successfully solved a very challenging problem cost-effectively. Now, the solution is successful and operational. The team’s project management was very straightforward; they delivered on time and within the budget. Moreover, they adapted their active hours to make communication easier.”
Adam Rubenstein
CEO & Co-Founder
Date: 09/29/2022