endorsedOngoing

POS System and Mobile Website for Urban Kitli

Services Covered:

E-commerce Development • Website Development • Mobile Application Development • Software Product Development

Industry

Hospitality, Travel & Tourism

Duration

151 months

Budget

10K - 49K

Start Date

1 January 2014

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Alakmalak Technologies Pvt. Ltd is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Urban Kitli

Ahmedabad, India

Project Summary

Alakmalak built a mobile-friendly PHP website and a .NET POS system for Urban Kitli, a chain of tea cafes, enabling centralized control of multiple outlets with kitchen integration, reminder features, and automated email reports. The engagement improved inventory management, reporting performance, and Android app capabilities, while helping establish brand presence through the website and PR. The engagement began in January 2014 and is ongoing.

Key Challenges

Develop a mobile-friendly website to establish brand presence
Build a distributed POS to centrally control multiple outlets
Integrate the POS with outlet kitchens and order lineups
Create reliable reporting and scale the system to handle growing user/data volumes (>500 users)
Implement outlet reminders and an ordering scheduler to streamline ordering

Project Deliverables

Website (mobile-friendly)
POS system for outlets
Kitchen integration for order lineup
Reminder/ordering scheduler for outlets
Transaction and daily-order email reports
Online ordering integration (planned)
Android mobile manager/app

Project Solution

Alakmalak developed a mobile-friendly website (PHP) and a .NET-based POS system that integrates with each outlet's kitchen to show order lineups. They implemented reminder and ordering-scheduler functionality for outlets, automated end-of-day transaction and next-day order email reports, and provided centralized app management and Android support. The vendor continues to work on integrating the current ordering system with online ordering and provides ongoing maintenance and enhancements.

Project Outcome

Reports are generated quickly and efficiently and are available as visual dashboards or detailed spreadsheets.
The system's stability and scalability improved (previous timeouts/crashes with >500 users were addressed).
Android app capability and centralized app management increased, improving convenience for non-technical users.
Inventory management and overall operational oversight across outlets became faster and easier, supporting brand growth.

Platforms

Web
Mobile

Tech Stack

.NET
Android

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Managing inventory is fast and easy with the new POS. Thanks to well-placed social PR, overall design is now part of the brand. Alakmalak's proactive communication, value-for-money quotient, and enterprising creativity has built a productive long-term relationship.”
Muneek Shah
Co-founder
Date: 11/02/2017