endorsedOngoing

Proprietary .NET Business System Maintenance for Market Research Firm

Services Covered:

Software Maintenance and Support • Website Development

Industry

Business Consulting & Services

Duration

125 months

Budget

200K - 999K

Start Date

1 March 2016

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable AgileEngine is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

United States of America

Project Summary

A market research firm engaged AgileEngine to take over maintenance and ongoing feature development for a proprietary .NET system that supports business development, lead generation, billing, and financial reporting. AgileEngine provides two dedicated Ukraine-based developers who work closely with the internal team and coordinate via Skype and Jira. The work improved automation and internal information tracking and remains an ongoing engagement since March 2016.

Key Challenges

Need to replace the prior vendor and take over maintenance and new feature development
Require continuity and knowledge transfer after vendor transition

Project Deliverables

Ongoing maintenance and new feature development
Management of a proprietary .NET business system
Integration with a front-of-house application
Support and ticketing via Jira

Project Solution

AgileEngine took over the maintenance and new feature development of a proprietary .NET system used to manage the client's business development, lead generation, billing, and reporting. The engagement is staffed primarily by two Ukraine-based developers (a tech lead and a middle developer) who communicate via Skype and use Jira for ticket tracking. AgileEngine also handled integrations with the front-of-house application and provided ongoing support.

Project Outcome

Restored project trajectory and got the client back on track
Eased internal processes through automation and improved information tracking
Delivered a system usable by staff of varying technical ability
Outsourced developers embedded themselves with the client's team

Platforms

Tech Stack

.NET

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The system eases internal processes through automation, and UI appeals to constituents of all tech abilities. AgileEngine integrates well, and shows dedication to the quality of their work.”
Anonymous
Director
Date: 10/30/2017