endorsedOngoing

Magento Site Maintenance for Luxury Retail Company

Services Covered:

E-commerce Development • Software Maintenance and Support

Industry

Luxury Goods and Jewelry

Duration

70 months

Budget

50K - 199K

Start Date

1 October 2020

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable AddWeb Solution Private Limited is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Spain

Project Summary

AddWeb Solution performs ongoing maintenance for a luxury retail company's Magento-based e-commerce site, handling updates, testing and year-round support. The vendor provides a small dedicated team (QA, developer, account manager) and uses organized workflows (Microsoft Teams and Trello) to meet deadlines; the client's Magento partners have given positive feedback.

Key Challenges

Maintain the Magento-based e-commerce site to ensure continuous, optimal functioning.

Project Deliverables

Site maintenance pipeline
Regular update installments
Continuous site testing
Ongoing maintenance and support

Project Solution

AddWeb manages the client's Magento site maintenance pipeline, performing regular updates, installations and continuous testing year-round to keep the site functioning optimally. The engagement is staffed by three resources — a QA expert, a developer and an account manager — and AddWeb communicates via Microsoft Teams while using Trello for project management.

Project Outcome

Positive endorsements from the client's two Magento partners.
Reliable, organized workflow using Microsoft Teams and Trello that meets deadlines.
Professional and straightforward partnership resulting in ongoing collaboration.

Platforms

E-commerce Platform
Web

Tech Stack

Magento

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Demonstrating dependable expertise, AddWeb Solution's maintenance efforts have consistently secured affirmations from the client's Magento partners. The team swears by an organized and straightforward workflow, promptly fleshing out productive solutions and innovative ideas for their client.”
Anonymous
Global E-Commerce & Customer Care Director
Date: 08/03/2021