endorsedCompleted

Starbucks Rewards Program Backend (Argentina)

Services Covered:

Custom Software Development • API Development • Application Integration

Industry

Information Technology

Duration

16 months

Budget

50K - 199K

Start Date

1 February 2016

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

69/100

Good

Project Capability Score (PCS) estimates how capable 10Pines is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Alsea Argentina

Buenos Aires, Argentina

Project Summary

10Pines designed and developed the backend system supporting the Starbucks Rewards program in Argentina, building a backoffice and integrations with mobile and web apps, payment processors, antifraud systems, digital wallets, and the Oracle-Micros POS. The team (~7 people) used Agile practices and tools such as Jira and GitHub. The solution scaled rapidly, supporting far higher membership than initially expected and becoming critical to sales.

Key Challenges

Implement the Starbucks Rewards program in Argentina
Build a backend that integrates with mobile, web, payment processors, antifraud, and POS systems
Support rapid membership growth and ensure high availability

Project Deliverables

Backend system for Starbucks Rewards program
Backoffice that communicates with Mobile and Web apps
Integrations with antifraud systems, credit card processing, digital wallets, First Data Valuelink, Oracle-Micros POS, and mail platforms

Project Solution

10Pines designed and developed the backend and backoffice for the Starbucks Rewards program in Argentina. They implemented integrations with mobile and web apps, antifraud systems, credit card processors, digital wallets, First Data Valuelink, Oracle-Micros POS, and mail platforms, and delivered all backoffice functionality required to operate the program. The team of about seven used Agile methods and iterative two-week demos to accommodate frequent requirement changes.

Project Outcome

Scaled to approximately 20,000 members in the first month and nearly 100,000 in the first year
System handled the increased load without glitches
Program became vital to sales and served as a cost-effective business case for other countries

Platforms

Mobile
Web

Tech Stack

Oracle

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“10Pines successfully used an Agile framework to build the system. Their team was very effective and contributed to the business perspective. They were very flexible and professional.”
Roberto Hirsch
IT Manager
Date: 04/28/2020