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Customer Service Portal & Lead Conversion Dashboard

Services Covered:

Website Development
Project hero — replace with case study imagery
Industry
Industry

Advertising & Marketing

Duration
Duration

12 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 November 2014

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
71/100
Good

Project Capability Score (PCS) estimates how capable 10Pearls is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

map United States of America

Project Summary

10Pearls designed and developed a WordPress-based dashboard platform that converts social and web traffic into leads and helps customers improve conversion rates. The platform also streamlined internal customer service processes, boosting productivity and reducing workload. The vendor was responsive to feedback and managed the engagement primarily through Jira and a shared coding platform.

Key Challenges

  • Need to build a web platform to increase visibility of services
  • Improve lead conversion from social media and web traffic

Project Deliverables

  • Dashboard platform built on WordPress
  • Yext integration
  • Google AdWords integration
  • Admin customer-usage monitoring dashboard

Project Solution

10Pearls designed and developed a dashboard platform from scratch on WordPress that allows users to convert social media and web traffic into leads. They integrated Yext and Google AdWords and built admin-facing monitoring so the client could track customer usage. An onshore project manager coordinated a Pakistan-based development team (senior UI developer, QA lead, senior engineer). The team managed the project via Jira and a shared coding platform.

Project Outcome

  • Boosted productivity by about 30%
  • Reduced customer service workload and enabled higher support pricing
  • Managed the project via Jira and a shared coding platform

Platforms

  • WebWeb
  • CMSCMS

Tech Stack

  • WordPressWordPress
  • JiraJira

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“10Pearls delivered a well-performing platform that's streamlined internal customer service processes, equating to a significant savings for the company overall. Despite some minor initial miscommunications, their team was very receptive to needs and feedback from start to finish.”

Anonymous

Fmr. Senior VP

Note: This endorsement is based on publicly available client feedback from external review sources.

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